Applied
Professional Certificate in Microsoft 365 & Digital Workplace Support
Focuses on Microsoft 365 administration, endpoint routines, access support, and user operations.
IT, Systems & Digital WorkplaceCross-functional
Microsoft 365 Support Coordinator
Microsoft 365 Support Coordinator roles suit learners who want a specific systems-facing support profile with strong user communication and admin workflow habits.
Why learners explore this role
This page is meant to help you read past the job title. It connects the role to the sort of reporting, records, systems, coordination, and communication work employers usually care about.
Next best action
Use the related courses and stacks below to build a cleaner learning route, then translate the work into CV examples, interview answers, and more credible role language.
Who this role can suit
- IT support learners interested in Microsoft ecosystems
- Digital workplace professionals with collaboration-tool exposure
- Office systems coordinators moving into IT-adjacent work
Practical skill themes
Microsoft 365Teams and SharePointUser lifecycle supportPermissions
Typical responsibilities
Role expectations vary by employer, but these are the kinds of responsibilities that usually sit behind the title.
Handle Microsoft 365 support requests, updates, and admin handovers
Support Teams, SharePoint, groups, users, and permission requests
Track joiner, mover, and leaver actions tied to collaboration tools
Escalate governance, retention, or access-control issues
Related AppliedCareer courses
These courses are selected to mirror the tools, reporting tasks, records, checks, and workflows that often come up in job ads for this role direction. Certificates remain AppliedCareer completion or professional certificates only.
Microsoft 365 Administration & User Operations
Support Microsoft 365 administration tasks around users, groups, permissions, Teams, SharePoint, and secure collaboration.
Microsoft 365 admin conceptsTeams supportSharePoint permissionsGroups and users
View course details
Microsoft 365 & Collaboration Support Basics
Support common collaboration workflows, access requests, shared files, meetings, and user guidance.
Collaboration tool supportShared-file and permission awarenessUser guidance writingMeeting and communication tool support
View course details
Identity & Access Support Basics
Build practical confidence in user provisioning, access changes, records, and controlled handover across digital workplaces.
Access-request workflowProvisioning and deprovisioning awarenessApproval and record disciplineEscalation of access concerns
View course details
ServiceNow & ITSM Workflow Practice
Understand ServiceNow-style ITSM workflows, incidents, requests, SLAs, knowledge articles, and escalation records.
ServiceNow-style ticketingITSM conceptsSLA awarenessKnowledge articles
View course details
Professional certificate tracks for this role direction
These broader tracks package related courses into stronger public certificate routes that are easier to explain on a CV than a scattered list of standalone short courses.
CV-relevant capability signals
Use these as prompts for honest CV wording and interview examples after completing relevant courses. They show familiarity with the work, not guaranteed employment, regulated status, or licensing.
Microsoft 365Teams and SharePointUser lifecycle supportPermissionsMicrosoft 365 admin conceptsTeams supportSharePoint permissionsGroups and usersSecure collaborationCollaboration tool supportShared-file and permission awarenessUser guidance writingMeeting and communication tool supportSecure digital workplace habitsAccess-request workflowProvisioning and deprovisioning awarenessApproval and record disciplineEscalation of access concerns